In this digital era, customers are not willing to spend time in complicated signup and onboarding processes. Customers demand simplicity and user-friendly services to get started as soon as possible. Remote customer onboarding is an effective way to reduce friction and surface value – both at the same time.
With remote customer onboarding, your customers won’t have to go through lengthy procedures of in-person meetings or long video tutorials. If you’re a business owner, you know how important it is to onboard your customers properly. But what happens when you have remote customers? How do you onboard them in a way that’s engaging and effective?
With the rise of digital and virtual services, remote customer onboarding has become an essential part of the new software adoption process. Remote onboarding reduces friction and increases user adoption. Let’s look at some ways remote customer onboarding can benefit your business.
What is remote onboarding?
Remote onboarding is a combination of automated and remote procedures designed to seamlessly engage with users, digitally monitor their progress, and provide comprehensive guidance on your product or service’s functionalities through interactive step-by-step instructions on their screens.
If you’re thinking of implementing remote onboarding for your business, there are a few things to keep in mind. First, you’ll need to have a clear and concise onboarding process that can be easily communicated remotely. Second, you’ll need to make sure you have the right tools in place to facilitate the process, such as an identity verification tool.
What is remote customer onboarding?
Remote customer onboarding is a specialized form of remote onboarding tailored specifically to the needs of new customers or clients. It involves leveraging automated and remote processes to efficiently acquaint customers with your offerings, eliminating the necessity for face-to-face interaction. This may include methods such as online tutorials, video conferencing sessions, or personalized phone calls aimed at guiding customers through the initial stages of their engagement with your product or service.
In a nutshell, remote customer onboarding is the process of getting new customers up to speed with your product or service without the need for face-to-face interaction. This can be done through a variety of means, such as online tutorials, video conferencing, using an identity verification solution, or even just good old-fashioned phone calls.
Why is remote customer onboarding important?
There are many reasons why remote customer onboarding is so important. Perhaps the most obvious reason is that it allows businesses to reach a wider range of customers. With remote customer onboarding, businesses can onboard customers from anywhere in the world, without having to worry about geographical restrictions. This means that businesses can reach a larger number of potential customers, and it also opens new opportunities for businesses to expand their customer base.
Another important reason for remote customer onboarding is that it can help to build stronger relationships with customers. When customers can onboard remotely, they can get to know the business and the product or service in a more intimate way. This can help to build trust and loyalty between the customer and the business, and it can also help to ensure that the customer is more likely to become a long-term customer.
Finally, remote customer onboarding can also help to improve the customer experience. When customers can onboard remotely, they can do so at their own pace and in their own time. This can help to eliminate any frustration or confusion that can often occur during the onboarding process, and it can also help to ensure that the customer is more likely to have a positive experience with the business.
There are plenty of reasons to get excited about remote customer onboarding! For one, it’s a great way to connect with customers no matter where they are. With the right tools, you can reach out to customers in any location and help them get started with your product or service.
Plus, remote customer onboarding can save you time and money. With fewer people to manage in person, you can focus on making sure the customer experience is top-notch.
Remote customer onboarding is simply more convenient for everyone involved. No more coordinating schedules or dealing with travel logistics. Whether you’re a small business or a large corporation, remote customer onboarding is a great solution for your needs.
The remote customer onboarding process
You can do a few things to ensure your remote customers are on-boarded properly. You should make sure you have a clear and concise onboarding process. This process should be tailored to your specific business industry and customer needs.
For instance, in financial services, banks and financial institutions are required to comply with AML and KYC requirements, therefore at the start of the onboarding process banks are required to fulfil due diligence plans. This has proven to significantly improve the customer onboarding experience and customer churn to decrease, resulting in long-term customer loyalty and more happy customers.
Use digital tools to help you connect with your customers and ensure they understand your process. You should follow up with your customers after the onboarding process to make sure they’re satisfied and to answer any questions they may have.
By following these steps, you can be sure your remote customers are on-boarded properly and are ready to do business with you.
Always be aware that the best way to welcome new customers is by giving them a great onboarding experience. And with remote customer onboarding, you can do just that! The process is simple: first, you’ll need to gather some information about your new customer.
This can be done through a form or a short survey. Once you have all the information you need, you can start building your customers’ profiles. This will include their contact information, preferences, and any other relevant details.
Once you have their profile set up, you can start adding them to your customer communication channels. This could be a mailing list, a chat group, or even a social media group. Finally, you can start sending them information about your products or services.
This could be in the form of a welcome email, a brochure, or even a video. By following these steps, you can be sure that your new customer will have a great experience with your company from the very beginning.
The process of remote customer onboarding is an exciting one that allows businesses to reach a larger audience with their products and services. By using this method, businesses can target customers who may not be able to come into the physical branch or office for an in-person meeting.
This type of customer is often more interested in the product or service and is willing to invest the time to learn about it before making a purchase. The process of remote customer onboarding can be broken down into a few simple steps:
- The first step is to identify the customer’s needs. This can be done through market research or by asking the customer directly.
- The second step is to create a sales pitch that will be tailored to the customer’s needs.
- The third step is to deliver the sales pitch to the customer through a call or other remote method.
- The fourth step is to close the deal and get the customer to sign up, and purchase the product or service.
- The fifth stage would be to verify the customer’s identity starting on the right foot by creating a positive and hassle-free experience.
By following these steps, businesses can successfully onboard their customers remotely and provide them with a great experience.
How to Improve a Remote Customer Onboarding Process
There’s no denying that customer onboarding is essential for any business. It’s the process of introducing a new customer to your product or service and ensuring they have a positive experience.
But what about when your customers are remote? How do you ensure a positive onboarding experience for them? Here are a few tips:
First, make sure you have a clear and concise onboarding process. Your customers should know exactly what to do and how to use your product from the get-go.
Second, use video and other digital tools to your advantage, potentially for a product tour. A quick video tutorial can be a great way to introduce your product and show your customers how to use it.
Third, provide ample customer support. If your customers have any questions or run into any problems, they should be able to easily get in touch with someone who can help.
By following these tips, you can be sure that your remote customers have a positive onboarding experience and that their customer journey improves, also leading to higher customer retention, in the long run, more loyal customers, a lower churn rate and better customer service.
Technologies used for remote customer onboarding
The global pandemic has forced businesses to find new ways to operate, including how to onboard new customers remotely. In the past, customer onboarding was done in person, but now businesses are using a variety of technologies to get new customers up and running quickly and efficiently, without ever having to meet in person. Here are a few of the technologies businesses are using for remote customer onboarding:
Video conferencing: This is a great way to give new customers a virtual tour of your product or service, and to answer any questions they may have. This can be used to give presentations, demos, and training
Screen sharing: This is a great way to show new customers how to use your product or service, and to walk them through any features they may not be familiar with.
Live chat: This is a great way to provide new customers with real-time support and answer any questions they may have.
Remote identity verification: This grants you access to websites, apps, and services. It can be a one-time process. Remote identity verification often includes submitting a selfie and verifying someone’s identity document via Near Field Communication (NFC) or Optical Character Recognition (OCR).
It also involves submitting a form of biometrics, such as fingerprint or facial biometrics. Where: Remote identity verification can be used anywhere and works best for apps that require frequent access.
With the right technology, remote customer onboarding can be as effective as in-person customer onboarding. It’s also a great way to build rapport and relationships with customers. So, if you’re looking for a way to onboard new customers quickly and efficiently, consider using one of these technologies.
Finally, there are a few other technologies that can be used for remote customer onboarding. These include chatbots, email, and social media. These can be used to provide information and support to customers.
Remote customer onboarding examples
There are many benefits to remote customer onboarding. For one, it can be a more cost-effective solution than in-person onboarding, since you won’t need to pay for travel or lodging expenses. Additionally, it can be more convenient for your customers, who won’t need to take time out of their busy schedules to meet with you in person. And finally, it can be more flexible, since you can tailor the onboarding experience to each individual customer’s needs.
If you’re considering remote customer onboarding for your business, here are a few examples to give you an idea of what’s possible:
- Offer a live video tour of your product or service. This can help your customer get a feel for how it works and what they can expect from it.
- Use a screen-sharing tool to walk your customer through your product or service. This is a great way to provide a step-by-step guide that they can follow along with at their own pace.
- Create a video tutorial that your customer can watch at their leisure. This is a great option for customers who prefer to learn on their own time.
- Offer a live Q&A
- Remotely onboard your customer with remote identity verification and authentication. Also facilitating the use of your services by having passwordless authentication to enhance their online experience.
Our remote customer onboarding solution – Udentify
Udentify is the perfect solution for remotely onboarding your customers by verifying their personal details and identity before they start using your products or services! Our user-friendly platform is designed to make the onboarding process as smooth and stress-free as possible for both you and your customers. And because Udentify is completely remote, there’s no need to worry about meeting in person or scheduling conflicts. Find out more about Udentify today and streamline your customer onboarding process!
