Digital customer onboarding refers to enrolling a new customer to a company or subscribing a new user to a service using their mobile device. The key objective of digital customer onboarding is to authenticate the identity of the enrolled person to ensure that they are who they claim to be.

To achieve this, facial biometrics and liveness detection technology, along with identity document processing, are employed to verify the user’s identity digitally and remotely.

Passports, Driving licenses and government-issued ID cards. Udentify supports 12,000 document templates currently and we are constantly adding new templates as required.

An artificial intelligence-assisted verification method that detects whether the presented person is a live person and not a spoof (i.e. video, image or mask). Udentify passive liveness detection works in the background to speed up the onboarding, age verification and authentication process. It also; does not present the technology to fraudsters to leave doubt in their mind, as no fraudster likes to show their face.

Udentify passive liveness detection is iBeta ISO 30107-3 Level 1 & Level 2 certified, delivering the confidence that only your onboarded live customers can access your services.

To complete the digital customer onboarding process, the individual’s identity must be entered into the system.This can be done in two ways using NFC or OCR technologies.

NFC technology is used for documents that adhere to ICAO-9303 standards, such as chip ID cards, passports, and driver’s licenses.

OCR technology is used for non-chip documents like driver’s licenses or government-issued IDs.

NFC technology is a wireless communication system that enables data exchange between devices with one touch. Udentify’s NFC technology quickly reads identity information from chips and saves it to the Udentify server without additional documents.

OCR technology is an AI-based technology that processes text from scanned documents or image files.

Udentify uses OCR to quickly process and save identity information from chipless identity documents without additional data entry.

Recently, biometric-based digital onboarding has gained significant popularity, particularly in banking, due to the pandemic. Digital or client onboarding in the banking sector refers to the process of signing up for banking services, including opening a bank account entirely online, usually through a mobile device.

Banks and other financial institutions are legally bound to know their customers and perform Know-Your-Customer (KYC) checks or procedures. When onboarding clients remotely, a secure and reliable way of verifying a client’s identity digitally is vital. This process is called eKYC or electronic Know Your Customer, as it is entirely digitised.

Within the eKYC process, banks or financial institutions must ensure that the client is genuinely who they claim to be. This can be challenging to verify remotely, primarily due to the rise of online identity fraud and deep fakes. That’s why fully remote digital onboarding steps in.

During the digital customer onboarding process, the client’s identity is verified by 1. validating their identity document and 2. matching their presented face using AI face verification to the validated identity document to check they are the right person, simultaneously checking that they are a real live person using passive liveness detection.

There are two types of liveness today, passive and active. Passive liveness does not require any action from the user, while active liveness does. Active liveness may be more beneficial for frequent logins but can also cause friction and lead to high abandonment rates for new customers. It is essential to consider the differences between the two approaches when deciding which one to use.

← Swipe left to view the content of the table